The AI front desk for Malaysian shops
KaunterAI answers WhatsApp, Facebook Messenger, Instagram and website chat in one place. It uses replies you have approved first, and passes anything it can't handle to your staff.
Contact usFeatures
Four channels, one inbox
WhatsApp, Messenger, Instagram and website chat together.
Approved replies first
Common questions get answers you have reviewed. The AI only answers questions about your business (products, prices, hours, bookings), not general chat.
Human hand-off any time
Customer service may be assisted by AI. Customers can ask for a person at any time, and the conversation goes to your staff with its context.
Quotas and budget caps
A monthly AI reply limit, with a warning at 80% and a stop at 100%.
Images, voice, video
Approved replies can include images and video; voice notes, photos and videos from customers go to your staff.
Simple customer records
Keep customer details and conversation history for follow-up.
How it works
- A customer messages you on any channel.
- KaunterAI looks for an answer in your approved reply library.
- If none fits, AI drafts a reply from your own information.
- If it is still unsure, it hands off to your staff.
Contact
Want to know if it fits your shop? Email us.